Description: Knowledge, skills, and abilities of investigation principles.

Terminal Competency:

Apply investigation principles.

Enabling Competencies:

1. Recognize triggers that lead to an investigation.

2. Identify laws and regulations used to conduct an investigation.

3. Recognize agency policy and procedures.

4. Investigate consumer complaints.

5. Explain guidance documents.

6. Demonstrate professional demeanor.

7. Distinguish between a high- and low-priority investigation.

8. Describe investigational approaches.

9. Describe the importance of situational awareness.

10. Give examples of how control measures mitigate risk.

11. Give examples of conflict management techniques.

12. Give examples of education and outreach.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Knowledge, skills and abilities associated with agency collaboration.

Terminal Competency:

Summarize agency coordination.

Enabling Competencies:

1. Identify stakeholders involved in an investigation.

2. Describe the structure for an investigation.

3. Describe roles and responsibilities during an investigation.

4. Explain logistics for stakeholders working together.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Knowledge, skills, and abilities needed to prepare for an investigation.

Terminal Competency:

Prepare for an investigation.

Enabling Competencies:

1. Identify the role of the regulator(s).

2. Discuss the various disciplines for an investigation team.

3. Review documentation associated with the investigation.

4. Utilize information technology.

5. Review resources associated with the investigation.

6. Select the investigational approach.

7. Select equipment needed for the investigation.

8. Verify equipment functionality.

9. Review safety procedures.

10. Select forms.

11. Select outreach material.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Knowledge, skills, and abilities associated with an investigation.

Terminal Competency:

Conduct an investigation.

Enabling Competencies:

1. Demonstrate professional demeanor.

2. Determine investigation priorities.

3. Recognize the responsibilities of investigation team members.

4. Demonstrate opening investigational activities.

5. Demonstrate interviewing techniques.

6. Use critical thinking skills while performing an investigation.

7. Use observation skills.

8. Recognize personal safety hazards.

9. Use equipment required for an investigation.

10. Determine the evidence needed for the investigation.

11. Collect evidence to support findings.

12. Discuss intervention strategies.

13. Utilize information technology.

14. Use resource materials.

15. Draft a report consistent with agency requirements.

16. Demonstrate an exit interview.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Knowledge, skills, and abilities associated with a post investigation.

Terminal Competency:

Summarize investigation results.

Enabling Competencies:

1. Write the investigation report.

2. Observe an after-action meeting.

3. Identify compliance options.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.