Description: Skills and concepts used to convey information about a quality management system (QMS).

Terminal Competency:

Apply quality-specific communication approaches.

Enabling Competencies:

1.   Structure communication style to fulfill quality objectives.

2.   Apply communication tools to support quality objectives.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Strategies to oversee quality requirements.

Terminal Competency:

Discuss oversight activities to accomplish quality management objectives.

Enabling Competencies:

1.   Describe the components of a QMS.

2.   Discuss approaches for meeting quality expectations.

3.    Ensure laboratory personnel implement strategies to meet regulation, standard, and program (RSP) requirements.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Strategies to promote a culture of quality in the laboratory.

Terminal Competency:

Apply leadership practices in support of a laboratory QMS.

Enabling Competencies:

1.   Discuss how professional organizations are a resource to expand the capabilities of the quality manager.

2.   Convey a quality-minded culture in the workplace.

3.   Discuss how laboratory quality relates to public health initiatives.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.