Description: Skills and concepts used to convey information.

Terminal Competency:

Apply communication principles.

Enabling Competencies:

1. Select mode of communication.

2. Adapt communication to audience.

3. Perform active listening.

4. Recognize the effect of non-verbal communication.

5. Differentiate fact from opinion.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Communication conduct expected from the laboratory professional.

Terminal Competency:

Convey professionalism.

Enabling Competencies:

1. Recognize when to communicate opinion.

2. Incorporate constructive feedback.

3. Express constructive feedback.

4. Express honesty.

5. Show respect for others.

6. Demonstrate objectivity.

7. Demonstrate integrity.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Communication rules that explain the correct conduct and procedures to be followed by laboratory professionals.

Terminal Competency:

Apply laboratory-specific communication policies.

Enabling Competencies:

1. Comply with policies regarding internal laboratory communication.

2. Comply with policies regarding communication with external sources.

3. Comply with laboratory code of conduct.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.