Description: Elements for an effective exchange of information.

Terminal Competency:

Discuss the elements for an effective exchange of information.

Enabling Competencies:

1. Define relevant terminology.

2. Explain the importance of understanding cultural differences.

3. Describe the advantages of types of communication media, e.g., written, oral, nonverbal, and verbal.

4. Explain the importance of listening skills.

5. Discuss challenges to communication.

6. Discuss the importance of taking accurate notes.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Communication proficiencies needed to perform job duties.

Terminal Competency: Discuss communication proficiencies needed to perform job duties.

Enabling Competencies:

1. Demonstrate effective written communication.

2. Demonstrate effective interviewing skills.

3. Explain how listening skills can improve communication.

4. Describe the importance of feedback to improve communication skills.

5. Discuss non-verbal communication.

6. Demonstrate the ability to communicate technical information.

7. Give examples of communication break-down.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Knowledge, skills, and abilities to determine a course of action in a specific situation.

Terminal Competency:

Discuss the knowledge, skills, and abilities needed to determine a course of action in a specific situation.

Enabling Competencies:

1. Discuss the importance of situational awareness.

2. Demonstrate nonverbal communication behaviors.

3. Explain how cultural differences can challenge communication.

4. Discuss how threats can impact goals and objectives.

5. Recognize how maintaining situational awareness can help avoid potential personal harm.

6. Discuss how communication varies depending on the audience.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.

Description: Policies that guide communication practices.

Terminal Competency:

Discuss policies that guide communication practices

Enabling Competencies:

1. Discuss agency media policy.

2. Describe the Freedom of Information Act (FOIA).

3. Explain agency policy for presenting credentials and forms.

4. Discuss limitations to communicating with other governmental agencies (OGAs).

5. Discuss agency policies on professional expectations.

To see a set of behavioral anchors, which provide further detail about the enabling competencies and can be used for assessment against the enabling competencies, contact IFPTI.